Returns and Exchanges Policy

At Blackwood and Stone, we take pride in the craftsmanship of every board that leaves our workshop. Because our products are natural wood and often custom-made, we have a few specific guidelines regarding returns.

1. The 14-Day Inspection Period

We want you to be thrilled with your new centerpiece. If you are unsatisfied with a standard (non-personalized) item, you have 14 days from the date of delivery to initiate a return or exchange.

2. Personalized & Custom Orders

Note: Any item that has been laser-engraved, custom-sized, or personalized is final sale. Because these pieces are uniquely yours, they cannot be restocked or resold.

3. Return Conditions

To be eligible for a return, your item must be:

  • Unused and in its original condition. For hygiene reasons, we cannot accept boards that have been seasoned, oiled, or used for food preparation.

  • In original packaging. Please ensure the board is packed securely; wood is durable but can chip if mishandled during transit.

4. Shipping & Fees

  • Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable service, as we cannot be responsible for boards lost in transit.

  • Restocking Fee: A 10% restocking fee applies to all returns to cover the cost of inspection and re-polishing for storage. This fee is waived if you opt for Store Credit.

5. Damaged or Defective Items

Wood is a natural material, and while we inspect every grain, "character" is normal. However, if your board arrives with a structural defect or was damaged during shipping:

  1. Please take photos of the damage and the packaging.

  2. Contact us at info@blackwoodandstone.com.au within 48 hours of delivery.

  3. We will prioritize a replacement or a full refund at no cost to you.

How to Start a Return

Simply email us at info@blackwoodandstone.com.au with your order number and the reason for your return. Our team will provide you with the return shipping address and instructions.